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Marina and Michel, the traveling content-creator couple behind Motion, had their Instagram account stolen through a SIM-swap attack: hackers contacted their mobile carrier and transferred their prepaid phone number to a new SIM, bypassing two-factor authentication (2FA) tied to that number and gaining access to both Instagram and Marina's personal email.0:29 Meta never responded to recovery requests.4:31 They hired two account-recovery specialists in sequence — the first failed, the second succeeded quickly using more advanced methods — at significant financial cost.6:01 After recovery, they received a security mentorship session from the specialists.7:13 The core fix: replace phone-number-based 2FA with an authenticator app (Google Authenticator, Microsoft Authenticator, or Duo) or a physical hardware key (a USB or NFC device that cannot be accessed remotely).8:29 Additional steps covered include generating and storing ten single-use backup recovery codes offline, using a personal encoding scheme to obscure written passwords, and checking email addresses against data-breach databases using Have I Been Pwned or Google's dark-web monitoring tool.9:37 They also note that prepaid SIMs carry higher SIM-swap risk than contract plans, a relevant tradeoff for travelers who switch carriers frequently.12:27

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