Amazon not providing Victron Tech Support? How to get help.
August 22, 2025 · 8 min · 5K views
What this video covers
Victron Energy does not provide direct technical support to end users; the company redirects support requests to the original dealer, including third-party Amazon sellers who often lack technical expertise.▶ 0:21 To address this gap, Nate and Steph of EXPLORIST life launched the Pro Support Membership, a paid service providing remote troubleshooting and system design assistance for off-grid electrical setups.▶ 2:28 The membership covers Victron, Renogy, EcoFlow, and Blue Yeti components, regardless of where the equipment was purchased.▶ 3:22
Services include remote system programming for Cerbo GX or Ekrano GX units, firmware updates, wiring diagram reviews, and safety inspections.▶ 3:44 The program offers three tiers—Silver, Gold, and Platinum—with varying levels of access, including real-time VRM monitoring and in-person system checks at the company's shop in Bend, Oregon.▶ 7:01 This membership provides a pathway for international users and those who purchased gear from non-specialized retailers to access professional technical guidance for their electrical systems.
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